Returns & Exchanges

At PUKAS SURF SHOP, we want to ensure you are completely satisfied with your gear; if your purchase isn't perfect, you can return or exchange items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all technical tags and labels remain attached to the products.

3

Label and Ship

Print the prepaid shipping label provided via email, affix it to your parcel, and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our warehouse team inspects the returned surf gear, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing